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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s a good place to stay.... only the fact that my floor had a smell that I guess they couldn’t get rid of but other than that it was cool.
Business response:
Rachael, thank you for letting us know your stay at Extended Stay America was great. However, we regret the odor you experienced on your stay. Your feedback will be shared with our housekeeping team so that proper actions can be taken. It was a pleasure hosting you and look forward to your next visit. Sincerely, Hotel Management
Okay stay There were ants in our room, the elevator was shaky we didn’t feel comfortable taking it, so we walked up and down from the 6th floor, and front desk had no sense of urgency. We waited minutes to finally be help, and no one even ever came one time we needed something. Other than that the room was comfortable and spacious.
Business response:
Thank you for your review. Although you liked your spacious suite, we are sorry for the problems you encountered in your room and for the service issues you faced. Your feedback will be shared with our housekeeping and front desk teams so that proper measures can be taken. We will also share your comments regarding the elevator with the maintenance team for review and action. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
Like most extended stay hotels this contained a fridge and mini kitchen and facilities for laundry which makes everything convenient. The cleanliness of the room was alright but the door of the fridge was disgusting. It looked like rust or sauce or something splattered all over the fridge door. Since we didnt really use the kitchen that area was avoidable but it was really disgusting to look at. The carpet area of the room didn't look too clean and the tub still had a minor spots on it.
Business response:
Thank you for your review. Although you liked our amenities, we are sorry for the cleanliness issues you encountered in your suite. We are working with our housekeeping department to make sure corrective actions are taken. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Check in was super slow, and no pool.
Business response:
Russell, thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We are sorry our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you again. We hope to have the opportunity to make your next s... read more
Awesome! All in all, it was a beautiful stay. I would definitely book again!
Business response:
Michalea, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 4.4 star rating with 1,442 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.