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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no ice machine. There was nothing to grab and go for the breakfast. The hallway was stuffy and smelled like smoke.
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Kindly note, we provide ice trays for your convenience, so we do not have an ice machine. We are also sorry you were unable to take advantage of your grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always ... read more
Cleanliness, great customer service , awesome location , very spacious room house keeping are 100 percent on top of thank you !
Business response:
Dear Kayla, thank you for the glowing review of the Extended Stay America. With our spotless property, spacious accommodations, and seamless service, we are thrilled to have surpassed your expectations for a great stay. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The Mgmt is very professional staffed. Happy to come to that location.
Business response:
Dear AmiraImani, It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Comfortable sleep. Everything else was questionabl We reserved one night and were going to be late for checkin (3pm-12pm) i called hotel 3 days before to sure we would be able to check in later about 3 am for we were traveling from out of state. Clerk said it would be no problem. We arrive and noone would answer our doorbell calls. I had to call front desk, night clerk was very rude and hung up on me then opened door. Check in was very awkward and he changed our room as we were getting onto elevator. The 6th floor had a VERY... read more
Business response:
Thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the comfort of our beds. However, we are sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Your feedback regarding the tub and mirror of your room will be shared with the team so that necessary steps can be taken. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
I was hoping for something a little bit more at breakfast the bagel raisin Bran banana apple orange something
Business response:
Thank you for sharing your comments at Extended Stay America. Although from the rating it seems you had a nice time with us, we regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 4.4 star rating with 1,518 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.