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Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Here's the problem....there was no TV available...and the lady (Chistine??) didn't tell us there wasn't tv until she had checked us in...I enquired about a "sister" motel they could refer us to that would have tv and she couldn't figure out how to "uncheck us in" to get us there. She said it was because we had gone through a third party. Then she told us there was no WIFI....BUT, one of the tenants said if we go to the third floor there was WIFI...so we changed rooms...we were able to get WIFI. Our floors had not been swept ... read more
Business response:
Dear Paul, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Sincerely,Hotel Management
There was 2 false fire alarms and my fire alarm in the room kept going off even though we weren't cooking. Had to leave the premise to avoid the screeching alarms
Business response:
Dear Josephine, Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We appreciate you highlighting the positive aspects of your stay, and we are glad to see this incident will not keep you from staying with us again. Thank you again; we hope to be your first choice whenever you visit our place.Sincerely,Hotel Management
The first room air didn’t work the second room was smoked out the third room was smoked out sheets and top covers were dirty with feces on them . It was really unsanitary and shocking for this location presentation of the person working there was nasty her hair wasn’t combed uniform not ironed and she was sweating like she was sick she was very pleasant the entrance is smoked out I’ve never seen it in this state
Business response:
Dear Carshawdow, Thank you for sharing the details of your stay with us. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations. We appreciate the details you have provided so our team can ensure this was an isolated experience. We hope to accommodate you again whenever your travels bring you back to the city.Sincerely,Hotel Management
Don’t recommend Terrible. Knowing what I know now, I would’ve paid 50-100 bucks more for a much nicer hotel. Because they also tacked on a pet fee for 28.50 per day per pet which was not listed in my booking process. Bed was lumpy. Room was dirty and broken, shelve hanging off wall. Not well lit. Smoking smell came from downstairs. Cold in the hallways. I could’ve stayed at the hotel down the road that I’ve stayed at before with no pet fee and I would’ve been much happier. Terrible. Also, no free breakfast as advertised. Cof... read more
Business response:
Dear Guest, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Problem finding reservation. First set of room cards did not work, took 10 min to get new cards while we waited in lobby.TV did not work, staff could not find a remote that worked, offered a room discount.
Business response:
Dear Paul, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We also apologize that our team failed to provide you with the excellent service we strive for daily. We do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. We do hope you will stay with us an... read more
Property had roaches in kitchen area. No hair dryer or iron but had an ironing board
Business response:
Dear molly, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. We also apologize for not informing you about our in-room amenities upon check-in. Amenities such as dishware, hairdryer, coffee maker, iron, etc., are kept at the front desk to ensure cleanl... read more
We would not stay again. Lacking so many things. Should charge $60.
Business response:
Dear Sue, thank you for reviewing your stay with us. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
The room was clean but it smells like Marijuana.
Business response:
Dear Christy, please accept our apologies for the overall disappointing stay. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your visit. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
Close to KSU. Extra per night charges $$ for pet friendly filthy room. Room smelled like smoker. Hallways smelled like pot marijuana. People sleeping in cars. Staff were seemingly inconvenienced by guest requests for assistance. Facility laundry visible right behind front desk. Room kitchen not stocked for guest use.
Business response:
Dear David, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope ... read more
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.6 star rating with 2,167 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.