This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sorry is not enough! After working all night, I woke up to full-on construction next door. No warning! They claimed to have no other rooms for the day and only apologized for the noise.
Business response:
Dear Guest, Thank you for sharing your experience. It is always our motto to see our guest's happy faces while they move on their onward journey. But you did not have a similar experience. We apologize for the inconvenience you encountered with the noise that disturbed your and your family's peaceful moments. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please consider allowing us to serve you on another visit.Sincerely,Hotel Management
Not great It smelled so bad I couldn’t sleep.
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. Ensuring a pleasant and restful environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback has been shared with our housekeeping team for immediate attention and resolution. Please know that we take your comments seriously and are committed to addressing any issues promptly. We appreciate your understanding and hope to have the opportunity to provid... read more
Nightmare in Georgia We booked through Hotels.Com and were told the room was double booked and they had no room available. We had to find another room elsewhere that had only one bed for three people. We also had to pay more. It was another hotel with the same company. It had a full kitchen without and utensils and only empty cabinets. Worst experience at any place I’ve stayed.
Business response:
Dear Michael, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Good:Kenya the lead staff person was great. She was helpful and pleasant and always greeted you with a genuine warm friendly smile. I hope she gets to a nicer hotel. Inside the room was clean and the basics functioned. Bad: It smells so bad like urine, weed, n cigarettes n the hallway. Breakfast the joke is on you. A chocolate muffin and oatmeal packets. Out of my 5 night stay I had hot water for a shower once. Guests have dogs that bark and cry.
Business response:
Dear Toosina, Thank you for reviewing our hotel. It is nice that you had a pleasant time and had some great encounters with our dedicated staff, Kenya, and found the room clean and comfortable. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the issues faced. Your remarks on the cleanliness and the breakfast choices are noted and will be shared wi... read more
No Hot Water
Business response:
Dear Sylvia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
We reserved 3 rooms early in the day, but one with double beds was not available when we got there, so we had to cancel all 3 rooms and go somewhere else. The desk lady was accommodating and assured us that each of the 3 rooms would be cancelled.
Business response:
Dear Thomas, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Bugs There were cockroachs everywhere. The sheets were dirty.
Business response:
Dear Michael, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second c... read more
Property states it is non-smoking, room smelled of stale smoke, woke up in the middle of the night to the stench of pot smoke and the bathroom was smoky from cigarette smoke. Turned on the fan and it cleared a bit. Just handed in key and left. Would not recommend, would not stay here ever again!
Business response:
Dear Chris, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.6 star rating with 2,167 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.