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Extended Stay America - Atlanta - Kennesaw Town Center
- Other
- Kennesaw, GA
About this business
Location details
3000 George Busbee Pkwy. NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay for comfort not this hotel!! This hotel should not be a suggestion for anyone. The inside looks and feels like a nursing home. The hallways had an unfamiliar smell and the room seemed old. There were no housekeepering until check out day as well as they didn’t have enough linen and you had to ask at the front desk only to receive none. The bed was uncomfortable and we found that the windows were unlocked so I didn’t feel safe. Guest services was not friendly and not to mention you had to go and have them reactivate your ... read more
Business response:
DearGuest, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
The only good thing was the staff that was friendly and helpful, but now I have a problem with my early check out, and the front desk does not answer the phone.
Business response:
Dear Fabiola, Thank you for taking the time to write a review. It is nice knowing you were pleased with the friendly staff. However, we are sorry for the discomfort caused by the team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Thank you for being so patient. We eagerly anticipate your stay with us, as it will allow us to provide you with the flawless visit you deserve.Sincerely,Hotel Management
Nice location. But my room had roaches visibly crawling around.
Business response:
Dear Marvis, Thank you for being our guest. We are sorry for the experience you had on arrival and the inconvenience caused by the lack of cleanliness in your room. Our housekeeping and pest control team works hard to keep the areas clean, but we will discuss your comments to ensure they recheck their process and address it adequately. Considering our good location, we encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
It was advertised as free breakfast, breakfast was a granola type bar and juice. That is not breakfast. The bed was clean but the floors really need to be cleaned. The carpet looks like it has not been shampooed in years. When I checked in I had to find someone to help me. The person waiting at the counter didn’t great me at all. He barely said two words to me. The cleaning staff were nice. Other than it being convenient for the concert I attended, I am not sure we will stay again. It was too expensive for the type of room a... read more
Business response:
Dear Kim, Thank you for choosing us. It is good to know our location was convenient for the concert you had to attend. However, we regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feed... read more
Very dated and old . Felt uncomfortable
Business response:
Dear CYNTHIA, Thank you for your review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. Please feel free to get in touch with our front desk to provide further information as we continually strive to improve our guest experience. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
This has been the worst property I have ever stayed in. The room and property were dirty and unkempt. Please look into this as it gives your brand a bad name.
Business response:
Dear kelly, We apologize for not meeting your expectations regarding the condition of our property. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and action. We hope to have the opportunity to welcome you back and provide you with a clean and comfortable stay in the future.Sincere... read more
Frequently asked questions about Extended Stay America - Atlanta - Kennesaw Town Center
How is Extended Stay America - Atlanta - Kennesaw Town Center rated?
Extended Stay America - Atlanta - Kennesaw Town Center has a 3.6 star rating with 2,167 reviews.
When is Extended Stay America - Atlanta - Kennesaw Town Center open?
Extended Stay America - Atlanta - Kennesaw Town Center is open now. It will close tomorrow at 12:00 a.m.