Extended Stay America - Atlanta - Kennesaw Town Center

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our hotel amenities as well as our courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

We apologize for the odor and cleanliness issues which made your stay uncomfortable. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. It was also disappointing to know you were unhappy with our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Ma... read more

Business response:

Thank you for choosing our hotel. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback as it can help to improve our service. We do hope that you stay with us again on your next trip this way. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found the staff friendly and professional. Also, we are glad our location worked well for you and that you appreciated being so close to a variety of restaurants and shopping. Thank you once again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management