Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy

Business response:

Dear Tony, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for choosing us. We are glad that you had an overall pleasant time here. Our aim is to provide a flawless hotel experience to all the guests who enter our door. However, we regret the inconvenience caused by the key card and will instruct our team to check the entire hotel's locks and keys. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Manageme... read more

Business response:

Dear Mark, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. We take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. Please feel free to reach out to the hotel for any assistance. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, plea... read more