Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Steve, thank you for staying with us and making Extended Stay America your home away from home. We are happy you enjoyed your visit to our hotel. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconvenience you experienced due to the fire alarm during your stay with us. We are also sorry for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. It is good to know you found us to be a great value and that you enjoyed our ideal location. We value your observation and hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Summer, thank you for choosing to stay at Extended Stay America. Although from your rating, it seems that overall you enjoyed your stay. However, we regret your disappointment with our housekeeping policy. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Also, towels and linens may be exchanged at the front desk anytime and are complimentary. Thank you also for your fe... read more

Business response:

Thank you for staying with us and providing your feedback. We are glad overall oyur stay with us was satisfactory. Please know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearl... read more

Business response:

Thank you for choosing Extended Stay America for your business trip to Atlanta. t’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management