Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the disappointment you had with our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will visit us again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you were impressed with our well-kept property and that you enjoyed our amazing location. We wish we would have known about the problems you encountered in your room as we would have done our best to ensure you are comfortable. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Katie, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for the gracious review of Extended Stay America. We are delighted to know you liked our well-maintained property and that you had a great stay with us. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for your gracious review. We are thrilled to know you had a wonderful stay and that you were impressed with our ideal location close to the Coca-Cola Roxy Theater and many interesting spots in our city. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for the review of Extended Stay America. We are delighted to know you liked the spaciousness of your well-maintained room and that our ideal location was a hidden treasure for the things you wished to do during your holiday. Comments like yours are always highly appreciated, and we look forward to serving you and your husband on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Also, your concern regarding the updates is appreciated, and we will use it when planning for renovations. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management