Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Thank you for reviewing your stay. We are sorry for the disappointment you had with our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will visit us again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you were impressed with our well-kept property and that you enjoyed our amazing location. We wish we would have known about the problems you encountered in your room as we would have done our best to ensure you are comfortable. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Katie, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for the gracious review of Extended Stay America. We are delighted to know you liked our well-maintained property and that you had a great stay with us. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Thank you for your gracious review. We are thrilled to know you had a wonderful stay and that you were impressed with our ideal location close to the Coca-Cola Roxy Theater and many interesting spots in our city. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for the review of Extended Stay America. We are delighted to know you liked the spaciousness of your well-maintained room and that our ideal location was a hidden treasure for the things you wished to do during your holiday. Comments like yours are always highly appreciated, and we look forward to serving you and your husband on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Also, your concern regarding the updates is appreciated, and we will use it when planning for renovations. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Lorri, thank you for choosing Extended Stay America while you were here for the Braves game. It means a lot for us to learn that we met all of your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management