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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Property Location Located in Morrow, Extended Stay America Atlanta - Morrow is close to Southlake Mall and Spivey Hall. This hotel is within close proximity of Clayton State University and The National Archives at Atlanta.Rooms Make yourself at home in one of the 104 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and microwaves, ... read more
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The biggest concern I had with this facility was the condition of the room. The top of the refrigerator was dirty. Same with the area around the microwave. The refrigerator itself was dented up as if someone had hit golf balls against us. The edge of the counter was damaged and the fan over the stove had rusted areas with paint peeling. In the bathroom, the counter top was stained as if someone dripped red fingernail polish on it. Just overall poorly maintained. I can provide pictures.
Business response:
Dear Christopher, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measu... read more
Really convenient to Clayton State University. The refrigerator was left defrosted but did NOT present a problem as the receptionist was extremely helpful and documenting the situation. I would stay here again, only if for the kind respectful front desk at this hotel.
Business response:
Dear Larry, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
Hotel needs some work! Great location but the hotel definitely needs some remolding. I could not get rid of the gnats in the bathroom.
Business response:
Dear Darryl, We appreciate your feedback and are grateful that you chose to stay with us due to our great location. However, we regret that you encountered issues with gnats in the bathroom. Please accept our apologies for any inconvenience this may have caused. We understand the importance of providing a clean and comfortable environment for our guests and will work diligently to address these concerns. Your comments will be shared with our team to ensure that necessary improvements are made. We hope you will consider stayi... read more
I had a kitchenette with no utensils, dishes or pots/pans. Also had a dining table with no chairs.
Business response:
Dear Tamiko, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. We take your concerns seriously and will address them effectively for future improvement, and we hope you will stay with us again.Sincerely,Hotel Management
Old, outdated and not clean.
Business response:
Dear Charles, Thank you for taking the time to review your stay. We are sorry for the issues you encountered during your visit. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We will be taking steps to ensure that our property is thoroughly cleaned and maintained to a high standard. We value your patronage and hope you will stay with us again... read more
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 4.4 star rating with 1,042 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.