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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that the room was clean however due to Covid they did not explain how are things change they need better communication with housekeeping and supplies for the room every time I call the front desk I’m learning something now about the hotel
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we are sorry for the issue you had and regret any inconvenience caused. We will be sure to communicate your feedback with our associates. On behalf of everyone here, we look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
The front desk staff was nice.the room was some what clean .we had to ask for towels and a change with pillow case because their was blood stains on all but 2.i think it’s a okay place if you’re willing to do some cleaning once you check in.The Housekeeping Staff needs some type of training on cleanliness.the halls smell like a cigarette bar.......It could be a bit more decent for that area.
Business response:
Thank you for sharing the specifics of your stay with us. We are glad you had a pleasant stay overall. However, we apologize for the cleanliness issue oversights you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Great and friendly place I luv it here
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property was fine, except that there were some noisy people and they didn't clean the place during the time that we were out.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Breakfast was not available as advertised. That should have been made known before booking.
Business response:
Thank you for your feedback. We are sorry for your disappointment with breakfast not being available during your visit. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We will check the third-party websites to see if this information has been provided by them. We hope you will come by again in the near future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels
Property conditions and facilities were top notch but there is no breakfast which is disappointing. And there was no creamer as well, for coffee
Business response:
Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. However, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. It was our pleasure hosting you, and we look for... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,200 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.