Extended Stay America - Austin - Round Rock - South

c sallee 

on Expedia

11 years ago

G Tex Ball, the general manager is awesome. our stay was very nice. when we left I neglected to get all items out of room. when we were already back home in Dallas, I realized I was missing the case. I called the hotel and explained what happened. Mr Ball offered to fed ex the item to us, we just first had to complete a form he faxed to us authorizing him to charge our cc for the fed ex package. we got the package within 24 hours. he didnt have to offer to do that, but sooo glad he did! CS 

Irem 

on Expedia

11 years ago

Felt just like home I loved it! Felt like I was home with the kitchen and it was SUPER CLEAN! I go to Austin often to visit my son in UT. I've been staying in different hotels to compare. This is the WINNER! For now on, I will be staying at Extended Stay America. I will be trying different locations to see if all have the same great service and cleanliness. 

Klothman 

on Expedia

12 years ago

minor problems good bed, nice room, kitchenette equipped well, but i saw a small bug on the floor at one point. Also they don't offer wake up service. you have to use the clock radio, but i couldn't make it work. Luckily i was able to wake up in time each day so it wasn't that much of a problem, but they need instructions for it. 

JB 

on Expedia

12 years ago

Good Stay The overall stay was good. The first room was great clean, quiet; that was the first night. The next day after I got back to the hotel, there was a plumbing problem that could not be fixed. They were very polite and gave me another room, so I had to pack up every thing and move to that room. The room was suppose to be non-smoking; it smelled awful. So I was given another room. The staff was great, very pleasant. I would stay there again. 

reddoglover 

on Expedia

12 years ago

Not luxury, but not bad but would stay again Over all decent place, not the nicest, but not bad. These just aren't luxury places. But for business travel, it was fine 

Anonymous 

on Expedia

12 years ago

great staff The hotel was a very quiet, clean and comfortable place. The staff was very nice. I had a problem and misunderstanding (my fault) about the check out time but that was resolved by the extremely understanding and nice staff. 

djd 

on Expedia

12 years ago

Good for what it is Stayed only one night here, because everywhere else was full. Good enough as long as you don't expect too much. Room small but clean. Nice TV. Beds okay. Bad points: Shower kind of weak and not real hot. Noise from Hwy on highway side.