This profile has been claimed by the business owner or representative.
Extended Stay America - Bakersfield - California Avenue
- Hotels
- Bakersfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3318 California Ave., Bakersfield, CA, 93304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The description of the hotel says pets stay free but the front desk charged for pets, saying that is their "policy". I explained that i specifically picked this hotel and it's price point because it said not charge and the front desk was not interested in listening.
Business response:
Thank you for taking the time to share your feedback. Please accept our apologies for the miscommunication you had with our pet-friendly policy. We will review your comments with our team to ensure all our websites are up to date. We regret the inconvenience you had and hope you will choose us again on your next visit. Sincerely, Hotel Management
The hospitality
Business response:
Raul, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America! It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Friendly Staff The front desk staff was very friendly and professional. Always makes you feel like you’re special. The only things I didn’t like was the was a big hole in the bathroom door and the vent in the bathroom wasn’t properly secured. Otherwise the room was very nice and comfortable. I would recommend staying here. Close to the freeway and downtown.
Customer service turned a 2.5 star to 4-5 star. The customer service made this 2.5 star feel like a 4-5 star. The attendant called to make sure the room was up to my standards. She also provided us with the correct number of utensils as well as resturant suggestions. This was for a basketball tournament, so the price was inline with what i was okay in spending. Will stay again if price drops or stays the same.
Business response:
Thank you, Philip, for the heartwarming review of Extended Stay America. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. We look forward to having you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - California Avenue
How is Extended Stay America - Bakersfield - California Avenue rated?
Extended Stay America - Bakersfield - California Avenue has a 4.3 star rating with 2,088 reviews.
When is Extended Stay America - Bakersfield - California Avenue open?
Extended Stay America - Bakersfield - California Avenue is open now. It will close tomorrow at 12:00 a.m.