Extended Stay America - Bakersfield - Chester Lane

Business response:

Dear Guest, Thank you for your kind words! We're thrilled that our hotel has become your go-to place when visiting your mom. It’s wonderful that the convenience, comfort, and nostalgic feel of East Coast living make your stay memorable. We're also happy to know that you've had no issues with parking and that our staff has made you feel welcome. We truly appreciate your continued trust in Extended Stay America, and we look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thanks for posting your review of your time with us. Our goal is to provide an exceptional experience for each guest, and it is nice to know you had a pleasant time. However, we are sorry for the issues with the noise that disturbed your time in the room. We will work to improve these for our future guests. Please revisit us and enjoy another seamless experience. Sincerely,Hotel Management 

Business response:

Dear Karlton, Thank you for choosing us while you were in the city. We sincerely apologize for the issues you mentioned with the door in your suite. Our housekeeping and maintenance teams are addressing these concerns to ensure more comfortable future stays. Apart from this, we hope you had a satisfied stay. We appreciate your feedback and hope to provide you with a better experience on your next visit. Sincerely,Hotel Management