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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice property and very clean rooms.
What is lacking is the personal attention of the staff. It has always been the case that the staff doesnt make feel welcome. They always seem a little bother that they have to check me in.
Business response:
Dear Eli, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing at Extended Stay America. S... read more
Friendly nice rooms
Normal
Business response:
Dear Jose, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback about your time. Thank you for choosing to stay with us, and we look forward to welcoming you back.Sincerely,Hotel Management
The desk clerk was friendly and helpful. The room was very nice. The grounds were well kept. We enjoyed our stay and would stay here again.
nice and quiet
Business response:
Dear Mary, We're delighted to hear you found your stay at Extended Stay America nice and peaceful. Creating a serene environment for our guests is always our goal. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable experience soon!Sincerely,Hotel Management
Getting old We come here yearly and the fixtures are deteriorating. Shower water adjusting handle was falling off, spigot for tub was broken, the a/c was noisy, the refrigerator was noisy.
Business response:
Dear William, Thank you for being our guest. It is nice to know you had some great encounters with our brand from your previous trip. Providing a maintained room is always our motto. We are sorry our rooms did not meet your expectations. Your remarks on the need to update the property are also noted and shared with our concerned team for review and action. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
Bad internet connection
Business response:
Dear CHRISTOPHER, Thank you for providing feedback. Providing a comfortable atmosphere and staying well connected to the world is essential for a pleasant hotel stay, and we understand this very well. However, we are sorry for the internet concerns that disturbed you during your time with us. Thank you for bringing this to our attention. We appreciate your patience, while our team will address it promptly. Our front desk team is always there to help you. Apart from this, we hope you had a pleasant time with us. Please allow ... read more
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.5 star rating with 2,158 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.