Extended Stay America - Bakersfield - Chester Lane

Business response:

Dear Krishna, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with the appropriate individuals and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope to welcome you back in the future for a much-improved... read more

Business response:

Dear Barbara, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel ... read more

Business response:

Dear Jeannisha, We're delighted to read that you enjoyed your stay with us, and we appreciate your positive feedback. We apologize for any inconvenience caused by the minor stains, and we assure you that we will address this promptly to maintain our standards. Regarding the pricing of the pots and pans, we understand your concern and will review our offerings to ensure they align with our guests' expectations. Thank you for bringing these details to our attention. We value your input and look forward to the opportunity to we... read more