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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Residents right above us was stomping and stomping for hrs. Spoke with staff. They called them noise was stopped within 20 min. Keys cards where not working right. But staff or security would open. Loved that I was able to take my German shepherd dog.
Business response:
Dear Diana, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, and we are happy you could have this. However, we apologize for your concerns, which impacted your overall time with us. Our maintenance team is working on the keys and locks of the entire hotel. On the positive side, we are happy that our front desk team handled your issues and improved your time. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Mana... read more
Carpet and bathroom needs an update. Also there was hair in the shower. But for the price it was alright.
Business response:
Dear Vanessa, Thank you for choosing us. Although you had a pleasant stay, but we are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experie... read more
No flexibilty on check in times unless you pay extra. Rooms are relatively clean and kitchenette was satisfactory. Had problems accessing main entry doors when no staff around. It was not a card problem it was a door problem so staff was ill informed. Overall average experience for the price. Would stay again.
Business response:
Dear Jean Paul, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
An ok place. It was ok. We realized it wasn't in a very good neighborhood so it was a little nerve racking but it was ok
Business response:
Dear Paula, Thank you for sharing your valuable feedback. While we're glad to read that your stay was satisfactory, we understand that concerns about the neighborhood can be unsettling. Your safety and peace of mind are of utmost importance to us, and we will continue working to ensure a secure environment for all guests. We hope to have the opportunity to welcome you back in the future so we can show you our commitment to delivering seamless stays.Sincerely,Hotel Management.
The fire alarm kept going on and off and when I called the front desk to ask if it was a test or threat they said they couldn’t confirm or deny either or. This happened several time throughout the day and night. Every thing else was perfect.
Nous avons eu 2 alarmes incendie vers minuit.
Business response:
Dear Lyse, Thank you for choosing us. We understand the inconvenience caused by the false fire alarm that went out in the middle of the night, disturbing your sleep. Please accept our apologies for the same. Our technical team is already at work to check the fire alarm of your suite too. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Business response:
Thank you for staying with us. My Staff and I are glad were delighted to provide you with great service.
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 4.2 star rating with 1,407 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.