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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was great. Room was nice and clean. Parking was HORRIBLE! There were 2 trucks both taking up 6 spaces each, so there was no onsite parking. The front desk told us to park in the dark, empty lot next door. Um, no!
Business response:
Thank you for being our guest. We are pleased you liked our location and accommodations, but we are sorry for the inconvenience caused in the parking area. We appreciate your comments and will share it with the front desk. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
The staff was not welcoming. She seemed bothered. also did not like that there were no utensils in the room.
Business response:
Lalita, thank you for your feedback. We are sorry your check-in experience was not a pleasant one and regret the inconvenience caused. We have taken note of your feedback and have shared it with the front desk associates to improve our service going forward. We would like to share that the kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. Thank you for your review, we hope you will choose us again. Sincerely, Hotel Management
They knew we were only there 3 nights. Didnt tell us we had to ask for a coffeemaker. Breakfast is NOT continental. Coffee and granola bars only. Will not stay again.
Business response:
Thank you for your review. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. In response to your feedback, we will remind our front desk staff to be more diligent in communicating our services and amenities to our guests going forward. We're pleased you chose our hotel for your visit to our area, and we hope you will reconsider and stay with us again soon. Safe travels. Sincerely, Hotel Management
Guest rating is very misleading. Room had a funky smell, like a break room, it didnt go away, the window could only be opened about 3 inches if even so we couldnt air it out, had to go out and grab a candle. The bathroom was a big thumbs down, not just old but the tub had the coating like peeling off. Also we asked the first night for extra sheets, they aparently didnt have any??????? And wer going to bring some when they were “ready” anyhow they never showed up. Ew. Asked again the second night, was able to get 1 sheet and ... read more
Business response:
Casey, we genuinely apologize for the difficulties you encountered in your room and that our front desk associates were not receptive to your needs. This is not the type of service we are accustomed to, so we will surely review this with our team to ensure we are well poised to serve our future guests better. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.5 star rating with 2,164 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.