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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Very clean, great price and good service
Business response:
Rachel, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were happy with our affordable rates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
It was a pretty average service. My main recommendation is to train the front desk employees to smile more and learn customer engagement. I did not feel any excitement or customer service pizzazz that I typically experience from Double Tree, Hamptons or the cheaper Hilton hotels.
Business response:
Norv, thank you for sharing your constructive feedback with us. Although you had a comfortable stay, we are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a... read more
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No maid service, comfortable enough room I enjoyed the kitchenette in my room. The bed was comfortable enough but the real star of the room was the recliner chair next to the bed. I wish I could have fit that in my suitcase after my stay. There was no maid service during my stay, which I found odd since I was staying for 2 nights. There was no way to take a bath since the tub drain stopper in my room was missing. I found that disappointing. The service left something to be desired in both professionalism and preparedness. I ... read more
Business response:
Tina, thanks for being a guest. Although you had an overall pleasant stay with us, we apologize for not explaining our housekeeping policy to you on arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. Your feedback regarding the bathtub is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the fu... read more
Hard to locate, but quieter than surrounding motels, AC sucked cigar smoke into the room. Missing amenities like coffee maker. Bed was firm. Staff was very friendly and helpful.
Business response:
Jim, thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with the service provided by our staff, but we're sorry for the smoke smell you experienced in your room and for the inconvenience you had due to our hotel policy.We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these ... read more
I recommend this hotel Hotel is clean and not expensive front desk needs to be friendlier
Business response:
Alvaro, thank you for being our guest and for recommending us to future travelers. We are pleased to know you liked our well-kept property and were happy with our affordable rates. However, we are sorry if you had any inconvenience. Also, we have taken a note of your feedback with regards to our associates and will use it as a training tool to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I like the really nice costumer service and the rooms very clean
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your well-kept room and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. We appreciate your feedback and look forward to welcoming you all back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 4.2 star rating with 1,448 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.