Extended Stay America - Bakersfield - Chester Lane

Business response:

Thank you for your review. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. In response to your feedback, we will remind our front desk staff to be more diligent in communicating our services and amenities to our guests going forward. We're pleased you chose our hotel for your visit to our area, and we hope you will reconsider and stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Paul, we highly appreciate your excellent review. It is a delight knowing you liked our pool and that you liked the courteous service provided by our team. Thank you for being a guest at Extended Stay America, and we look forward to hosting you and your family again soon. Sincerely, Hotel Management 

Business response:

Ronaldo, thank you for selecting us once more on your trip. We are glad you had a pleasant stay and that our team made your stay even better. However, we are sorry for any inconvenience caused to you. Your feedback is appreciated, and we hope you will give a chance to host you in the future. Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America a part of your travel plans. It was a pleasure knowing you liked the spaciousness of your room and that you felt you got a great deal by choosing to stay with us. Thank you once more for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of your quick stay. We apologize for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We will also share your concerns regarding grab-and-go breakfast with our brand leaders. However, we are glad you had an overall pleasant stay. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management 

Business response:

Amber, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management