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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is big and clean. It made me feel home. I loved it
Business response:
Seraphine, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved your spotless, comfortable room. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Whats under your bed. My overall stay was good my wife and I have visited extended stay several times. However this time was different, I looked under the bed for my shoe and low and behold it was filthy. It looked like no one cleaned under the beds for months discarded tissues, and old water bottle and dust. I one not to complain but I could not let this one pass particularly for the next guess.
Business response:
Thank you for making Extended Stay America your home away from home. We are glad you and your wife had an overall pleasant stay during your visit with us. However, we are sorry for the cleanliness issue you experienced in your suite. We will share your feedback with the housekeeping staff to ensure this does not repeat going forward. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
Disgusting The room was musty smelling, sheets & pillow cases where dirty. The bath tub had hair in it. They only gave one towel , no wash cloths. When asked for more was told they had to be washed them. The next day asked for additional wash cloths again they still didnt have any. The staff was nonchalant about the whole situtation. I asked to have my room cleaned was told the only clean once a week. This is the worse Extended stay I ever stayed at Nasty as hell
Business response:
Rochelle, thank you for your feedback. We are sorry our hotel did not meet your expectations and regret the cleanliness issue you encountered in your room. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts going forward. Moreover, we apologize for the lack of amenities you experienced. We have discussed this with the appropriate team to restock this immediately so that our future guests do not have a similar difficulty. Please consider a future stay as we w... read more
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.3 star rating with 2,422 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.