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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Bad but Certainly Not the Best The room was a bit dirty. Several unwashed cups from a previous guest were still in the room. Refrigerator door handle was dirty.
Business response:
William, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Comfortable for the price Stayed during a convention. Room was clean and comfortable. Access to stores and restaurants close by.
Business response:
Thank you fore reviewing your stay at Extended Stay America. We're glad your convention brought you to us and that our property sufficed your needs. We appreciate you mentioning our convenient location. It was our pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Great weekend I would stay there again. Service was great from beginning to end.
Business response:
Doris, thank you for being our guest and for taking the time to review your weekend stay at Extended Stay America. It's so nice to know you had a great stay and loved our hospitality. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, General Manager
No wi-fi Nice staff, but wi-fi wasn't working. Also, the toilet seat clogged too easily, forcing us to rough it up (if you know what I mean). Vending machine was protected by a door, which you could open with your room key only. I learned that the hard way. Room had a mini kitchen, which is good if you plan to stay one week or more, which was not our case. "Continental" breakfast consisted of coffee, muffin and cereal bars. And that was it. Pet policy was fair. I'd go back to this hotel with my pet, but, without the pat... read more
Business response:
Bill, thank you for staying at our hotel. We are happy to know you liked our pet-friendly feature and our service. However, we are sorry you were not pleased with the facilities we offer and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. I also will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I truly hope this unfortunate situation will not prevent you from staying with us ... read more
Business response:
Stacy, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
ok hotel Unfortunate incident between my son and one staff who started an argument and bad attitude. The staff reported her part of the story to management and they kick out my son from the hotel without asking him his part of the story. I'm not excusing my son for his inappropriate behavior, I'm just saying there are two parts of the story and both were not acceptable.
Business response:
Ines, thank you for staying with us. We are happy you liked the comfort of your room. Please accept my apologies for the behavior of one of our associates and regret the inconvenience caused. Rest assured that we will reinforce our training to ensure such incidents are not repeated. Your feedback is valuable as it will help us improve our service moving forward. We hope to have another opportunity to make it up to you. Sincerely, General Manager
Overall good Everyone was friendly except male clerk on night shift. He was rude and slammed our credit card down and wouldn't give us but a 5% discount when another extended stay gave us 20%. We r senior citizens. Non smokers. No pets and belong to AARP and AOPA. Other than that it was good. The other clerks were really friendly. We never did get any clean sheets and sometimes no washcloths etc because none washed. We didn't have maid service. Just ask for the towels are self. We were there almost 2 weeks..Overall though wa... read more
Business response:
Deloris, thanks for being our guest Extended Stay America. We are happy to read you had a comfortable stay and liked some aspects of our hotel. However, we are sorry that we didn't meet your expectation. We value your feedback it will help us to improve our future guest experiences. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope to see you agai... read more
Our reservations was booked thru Hotel.com which offered late check-out. We checked in on Friday.11/11 Saturday evening prior to leaving for an event we spoke to the gentlemen at the front desk to confirm late checkout and what time would it be. He stated he will document it in each of our rooms. He did state that late checkout is for 12pm and he couldn't guarantee anything after that. At 11:10 am, there was a loud bang on the door. My husband answered and housekeeping said checkout is at 11am. My husband said we arranged f... read more
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
Called to the front desk to confirm when check out was and to find out what the current time was (both clocks in the room had different times on them) - questions were answered in a very unprofessional way.
Business response:
Thanks for being our guest. We are pleased you had an overall nice stay with us. However, we apologize for any unpleasantness you came across by one of our associates just before checking out. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,458 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.