Extended Stay America - Baltimore - Timonium

Business response:

Delores, thanks for the kind review. We are delighted to read you liked our quick check-in service and could experience a relaxing stay in your well-maintained room. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. We value your feedback as it will help us improve our facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Melissa, thank you for choosing Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry you were disappointed for the incidentals you were charged on your card. Rest assured, this amount will be refunded back to you after a certain period. Thanks again, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Robert, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issues you experienced in your room. Your feedback has also been discussed with our housekeeping team to be more diligent with their efforts. Thanks again for taking the time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management