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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Stacy, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
ok hotel Unfortunate incident between my son and one staff who started an argument and bad attitude. The staff reported her part of the story to management and they kick out my son from the hotel without asking him his part of the story. I'm not excusing my son for his inappropriate behavior, I'm just saying there are two parts of the story and both were not acceptable.
Business response:
Ines, thank you for staying with us. We are happy you liked the comfort of your room. Please accept my apologies for the behavior of one of our associates and regret the inconvenience caused. Rest assured that we will reinforce our training to ensure such incidents are not repeated. Your feedback is valuable as it will help us improve our service moving forward. We hope to have another opportunity to make it up to you. Sincerely, General Manager
Overall good Everyone was friendly except male clerk on night shift. He was rude and slammed our credit card down and wouldn't give us but a 5% discount when another extended stay gave us 20%. We r senior citizens. Non smokers. No pets and belong to AARP and AOPA. Other than that it was good. The other clerks were really friendly. We never did get any clean sheets and sometimes no washcloths etc because none washed. We didn't have maid service. Just ask for the towels are self. We were there almost 2 weeks..Overall though wa... read more
Business response:
Deloris, thanks for being our guest Extended Stay America. We are happy to read you had a comfortable stay and liked some aspects of our hotel. However, we are sorry that we didn't meet your expectation. We value your feedback it will help us to improve our future guest experiences. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope to see you agai... read more
minimum standard met It was a reasonable facility that was close to playing site
Business response:
Thank you for being our guest and for your review. We are glad to know you found us to be a good value and that our location worked out well for you. However, we are sorry we missed meeting all of your expectations. We hope to have another opportunity to welcome you back again. Sincerely, General Manager
Extended Stay Timonium The room was clean and comfortable. Amenities are pretty basic. The price was right.
Business response:
Susan, thank you for being our guest at Extended Stay America - Baltimore - Timonium. We are pleased to know you stay with us was comfortable and that you like the good value we offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager
OK spot Good value for the price. Only downside some ants in the room.
Business response:
Thank you for being our guest. We are happy to read you had a good time here and found us to be a good value in the area. However, we’re sorry for the inconvenience you had in your room. I will share your concern with my housekeeping team to check and treat this issue immediately. We hope the positive aspects of your visit will encourage you to return to our hotel. Sincerely, General Manager
Business response:
Garry, we are delighted you had a pleasant experience at Extended Stay America - Baltimore - Timonium. Thank you for sharing your kind rating. Please come and see us again soon! Sincerely, General Manager
First room had ants all over the place so I want transferred to another room.
Business response:
Joshua, thank you for staying at Extended Stay America - Baltimore - Timonium. We are sorry for the issue you had with your initial room, but we are glad our team was responsive to your needs and gave you another room. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager
The bed was not a queen as advertised and when I told them this I was told it is by their regulations
Business response:
Thank you for being a guest at our hotel. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 4.2 star rating with 906 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.