Extended Stay America - Baton Rouge - Citiplace

Business response:

Thank you for sharing your feedback. Although you had an overall pleasant stay, we apologize our hotel did not have a pool and fitness center you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Your concern regarding the Wi-Fi will be shared with our service provider so that corrective measures can be taken. Thank you for being our guest, and we do invite you to stay with again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the noise issue you encountered and regret you were unable to get a good night’s sleep. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you once more for your comments, and we hope you will choose us again so that we can provide you with a comfortable stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our apology for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Ma... read more

Business response:

Thank you for staying at Extended Stay America. Although you had some issues with your room, we are happy our front desk associate was able to resolve it to your satisfaction. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked your well-appointed suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Martrice, thank you for the nice rating about your stay at Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry for the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management