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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
This property should be updated. Ac and bathroom fan very noisy Bathtub slippery, no grab bars, fan very dusty -needed cleaning, stale smell in room rug needed replacing.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the HVAC unit has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in the futur... read more
The rooms were gross. I kept wondering why my feet were black....the carpet. It was nasty. cobwebs in every corner, on every lamp, everywhere. Dust and grime on everything. mold in the bathrooms, paint patches clearly visible on walls, some weird red stain on the carpet, another in the bathtub. It came with a kitchen but you had to special request anything you needed. Didnt even have basics of one cup and a couple utensils to start you out. Its apparently no smoking but you have to walk through clouds of smoke from other cus... read more
Business response:
Thank you for reviewing your stay. We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Kindly know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front... read more
Everyone was very friendly and helpful! The room was well kept and it was pretty awesome. Clean! Def in my top 5!
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Once we got to a room that would accommodate us it was great. We liked the queen beds and the two rooms. However the first room we were given did not having AC operating. The next room we tried had a broken lock. The third one was great but we were exhausted from moving three times.
Business response:
We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. Thank you again for reviewing Extended Stay America. We hope to see you soon! Sincerely, Hotel Management
Business response:
Mark, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Kimberly, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 4.3 star rating with 1,311 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.