This profile has been claimed by the business owner or representative.
Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The outside was nice and well kept. It was quiet with parking near your room. In the mornings they offer coffee/tea, instant oatmeal and granola bars. The units were old and dated and had that old smell to them and some of the units still had carpet which was very dirty and smelly looking. I would not stay here again. The only things that were nice was the lake view, location, and staff.
Business response:
Thank you for posting a review about your stay with us. We're sorry we did not exceed your expectations as we work very hard to provide excellent service to our guests. It is never our intention to disappoint a guest in any way so your comments will further motivate us to “step up our game.” On a more positive note, we appreciate reading about what we got right. We hope to have the opportunity in the future to impress you with the outstanding service we are known for. We hope that you will visit us again. Sincerely, Hotel Ma... read more
I arrived around 8pm , the check in was ok the front desk lady was chit chatting with someone on the phone ( friend or hubby or Idk ) ! I get to my room and the card wasn’t working , couldn’t open the door, I when back to the lobby and she got it fix ! The place is hidden and dark at nite. Didn’t go to get breakfast next day.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your observation regarding our service and will be shared with our team so that they will be more diligent in their work. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Updates needed. Doors need to be painted. Bathroom needs updating. TV outdated. Sprinklers made stairs hazardous.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The staff were very cordial
Business response:
Rafel, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Pretty lake view. However the room smelled of smoke (non-smoking room!) and they ran out of coffee in the morning.
Business response:
Thank you for reviewing your stay with us. We are glad you appreciated the beautiful lake views we offer. However, we are sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately.We value you as our guest and hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.