Extended Stay America - Boca Raton - Commerce

Business response:

Charles, we thank you for the excellent rating of Extended Stay America and hope you had an overall great stay. However, we are sorry for your disappointment with the TV channels we provide. Your constructive feedback will help us better understand what our guests are looking for. Thank you again for your review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback. It's nice to read your suite felt like your own apartment. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. Thank you for choosing Extended Stay America. We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America again for your stay! Having a guest stay with us again is the biggest compliment we can receive. We make every effort to ensure your stay is exceptional, and having return guests lets us know we are doing something right. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are sorry to learn we failed to meet some of your expectations. We are working with our staff to ensure a much better experience going forward. Thank you for sharing your feedback, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your feedback. We are sorry to learn that the beddings were not fresh in the room initially allocated to you. We have discussed your review with our housekeeping team to ensure this is not repeated going forward. Than you again, and we hope to earn the highest rating by providing you with a much better experience on your future visit to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite clean, and the staff friendly and professional. Thank you for again being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Vessle, thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We look forward to your stay again the next time you are in the area. Sincerely, Hotel Management