Extended Stay America - Boise - Airport

Business response:

Dear John, We apologize for the noise disturbance you experienced during your stay. We understand how important a peaceful environment is for our guests, and we’re sorry this affected your comfort. Our team is reviewing the situation to ensure better noise control and to remind all guests of our quiet hours policy. Your comments help us improve and create a more relaxing atmosphere for everyone. We truly appreciate your understanding and hope to provide you with a more restful stay next time. Sincerely, Hotel Management 

Business response:

Dear Diana, Thank you for sharing your wonderful feedback. We’re delighted to hear that you had a fun and enjoyable experience during your stay at Extended Stay America. Our team works hard to create a welcoming environment where every guest feels comfortable and relaxed, and it’s rewarding to know we succeeded in making your visit memorable. Your positive comments truly motivate us to continue delivering great service and hospitality. We appreciate you choosing our hotel and look forward to having you stay with us again soo... read more

Business response:

Dear Shelly, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management 

Business response:

Dear Matthew, Thank you for taking a moment to share your feedback with us. We are pleased to know that you had a good experience during your stay at Extended Stay America. Our team is dedicated to providing a comfortable, clean, and welcoming environment for all our guests, and it’s rewarding to hear that your visit met expectations. We truly value your time and support and hope to continue earning your satisfaction with every stay. Your comments inspire us to maintain high standards of service and hospitality. We look forw... read more

Business response:

Dear Mark, Thank you for reviewing our hotel. While it’s disappointing to know your visit didn’t reflect the experience you anticipated, we appreciate your understanding and honesty. We strive to deliver the same high level of comfort and service that so many guests enjoy, and your comments remind us how important consistency is. Please know your feedback is valued as we continue to enhance our efforts. We’d be grateful for the chance to welcome you back in the future and provide the experience that first inspired you to cho... read more

Business response:

Dear Suzanne, Thank you for sharing your positive feedback. We are delighted to hear that you found our parking convenient and your room clean and spacious. Providing a comfortable, well-maintained environment is our highest priority, and it is rewarding to know our efforts met your expectations. We appreciate your recognition of these details, as they reflect our commitment to guest satisfaction and comfort. Your comments motivate our team to maintain and improve our services consistently. We look forward to providing you w... read more