Extended Stay America - Boise - Airport

Business response:

Dear Shelly, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management 

Business response:

Dear Matthew, Thank you for taking a moment to share your feedback with us. We are pleased to know that you had a good experience during your stay at Extended Stay America. Our team is dedicated to providing a comfortable, clean, and welcoming environment for all our guests, and it’s rewarding to hear that your visit met expectations. We truly value your time and support and hope to continue earning your satisfaction with every stay. Your comments inspire us to maintain high standards of service and hospitality. We look forw... read more

Business response:

Dear Mark, Thank you for reviewing our hotel. While it’s disappointing to know your visit didn’t reflect the experience you anticipated, we appreciate your understanding and honesty. We strive to deliver the same high level of comfort and service that so many guests enjoy, and your comments remind us how important consistency is. Please know your feedback is valued as we continue to enhance our efforts. We’d be grateful for the chance to welcome you back in the future and provide the experience that first inspired you to cho... read more

Business response:

Dear Suzanne, Thank you for sharing your positive feedback. We are delighted to hear that you found our parking convenient and your room clean and spacious. Providing a comfortable, well-maintained environment is our highest priority, and it is rewarding to know our efforts met your expectations. We appreciate your recognition of these details, as they reflect our commitment to guest satisfaction and comfort. Your comments motivate our team to maintain and improve our services consistently. We look forward to providing you w... read more

Business response:

Dear Ramona, Thank you for taking the time to share your experience with us. We are pleased to hear that our staff was able to assist you promptly and move you to a quieter room, ensuring your comfort during your stay. Providing attentive and responsive service is a priority for our team, and it is rewarding to know that their efforts made a positive difference. We appreciate your kind words and are glad that, despite the initial disturbance, you were able to enjoy a peaceful stay. We look forward to welcoming you back to Ex... read more