Extended Stay America - Boise - Airport

Business response:

Bert, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Jennifer, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Mike, thanks for choosing us. Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Ambra, thank you for choosing Extended Stay America. Although it seems you had an overall nice time with us, we are sorry that you found the mattress to be uncomfortable. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Thanks once again for your feedback. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are sorry for the odor issue you experienced and that you were unhappy with our breakfast offerings. Your feedback has been shared with our brand leaders to determine breakfast new offerings. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Letha, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Vicky, thank you for being our guest at Extended Stay America. We are delighted to know you had a pleasant stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Robbin, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Linda, it was a pleasure having you as a guest at Extended Stay America. We are delighted to know you liked our well-maintained property and that our convenient location was perfect for your needs. Thank you for the review, and we look forward to welcoming you again soon. Sincerely, Hotel Management