Extended Stay America - Boston - Braintree

Business response:

Anabela, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We will share your concerns with our housekeeping and maintenance departments for review and action. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you liked our friendly staff. However, we are sorry your suite did not live up to your expectations. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We value your comments and hope to see you again soon for a much better experience. Sincerely, Hotel Management 

Business response:

Samariya, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Joy, thank you for your review. We are sorry for the smoke smell you experienced and regret the inconvenience caused. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for the lovely comments about our service. We are thrilled to know you had a great stay and that you were impressed with one of our associates. We will be sure to share your kind compliments with the front desk individual. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the generous review of Extended Stay America. We are delighted to know you loved our clean hotel and were impressed with our hardworking associates. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management