Extended Stay America - Boston - Tewksbury

Business response:

Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing. Sincerely, Hot... read more

Business response:

Dear Guest, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff, Linda, for their service and for your clean room. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we are committed to addressing your concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management