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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cute comfy clean rooms. The drawers in the kitchen were all broken, there was no phone in the room and the A.C. was broken so it was extremely hot all night
Business response:
Thank you for being our guest. We are happy you had an overall nice stay and that you liked the cleanliness of your room. However, we are sorry for the inconvenience you had while here. We have shared your feedback with our maintenance team so that they can fix the issue as soon as possible. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
Extended Stay in Waltham, MA For under 100$ the single queen bed room was great value. Lots of space, 3 people could comdortably sleep. Full kitchen although without utnensils and cookware. Internet was slow had to pay $5 to upgrade it then was fine. Overall good hotel great choice for customers on the frugal side
Business response:
Jon, thank you for staying at Extended Stay America. We are glad you liked the value we offer and our spacious room. Please note, to ensure cleanliness of our kitchenware we keep them at the front desk and are complementary. We would like to have another chance to welcome you back in the future. Sincerely, Hotel Management
when I arrived heater was on 90° so turned it off and had to call front desk to get someone to open window for me since I could not. then at night turned on heater on 70° and every 15 minutes made so much noice for about 5 to 10 minutes that woke me up all night long. also kitchen counter top and microwave were super dirty.
Business response:
Thank you for taking the time to share your review. We are sorry for the noise issue you encountered with the HVAC unit in your room. We have discussed your feedback with our maintenance team to check and rectify this issue from happening again. We hope to have another opportunity to welcome you back for a much better experience. Sincerely, Hotel Management
It was a clean and spacious room. I would definitely stay here again.
Business response:
Thank you for the four-star review of Extended Stay America and for sharing your experience. We are delighted to know you liked your clean & spacious room and that you had a great stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Wonderful staff The front desk was exceptional!! Highly recommend.
Business response:
Thank you for choosing Extended Stay America for your accommodations. We appreciate you mentioning our friendly, helpful staff. Your compliments will be shared with the team to let them know their efforts were noticed. Thanks again for recommending us, and we hope to welcome you back soon Sincerely, Hotel Management
When I called the front desk mid-stay to extend my stay from Friday to Saturday, I was told by the woman on the phone / at the desk that I was all set. When I returned to the room Friday night, my key didn’t work, and I had to go to the desk to fix the problem, as the woman at the desk never extended my stay as she said she had.
Business response:
Eric, please accept our sincere apology for the lack of responsiveness you experienced with our front desk staff. We have addressed the issue and will be using this as an example of our team to prevent future shortcomings. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management
Hotel was little worn out, but staff was great! That is really all I have to say, but they are making me add more text. Not cool to force someone to type more than they want to. It is hard enough to get someone to take the time to fill these out. Whoever designed this survey made horrible decisions! I would recommend the hotel, but not the survey designers!!!!!
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Stayed only one night, in non smoking room, it was good. Staff was helpful and room was clean.
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Family trip to boston We chose this hotel for his breakfast included...it was inexistant...coffee and tender bars...i never saw that before ! At the first floor, dogs are yelling and crying all day but at the third floor we didnt listening ! It was very quiet and calm. We were near boaton and salem and that was cool. 30 minutes each !
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,615 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.