Extended Stay America - Boston - Waltham - 32 4th Ave.

Business response:

Ronald, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review your experience at Extended Stay America. We are delighted to know you liked our well-maintained hotel and that we were able to meet all of your expectations at a great price. Your feedback is appreciated will be helpful in improving our future guest experiences. Thanks once more for the comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Todd, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Kathy, thank you for being our guest. We are happy to know you liked the cleanliness of your room and had a good time here. However, we’re sorry for the inconvenience you had here. Your feedback will be shared with our management team in an effort to improve our facilities moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Danie, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management 

Business response:

Linda, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your positive review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management