This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Short staff and a bunch of ants. Had to wait at the front desk for several minutes for the clerk to arrive. Extended stay needs to have someone at their front desk for customers to check in at all times.
Good size room Good size room with kitchen. Bed and bathroom was dirty!!!
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in t... read more
Great Service - Quick Stay It was just an overnight stay. John was great! Even thought Elena was new, she did a great job too! I'd highly recommend it!
Business response:
Thank you for sharing your experience. I am pleased you were well accommodated for your quick stay. John and Elena will be informed of the excellent job they are doing. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Housekeeping stole my property out of room. Inadequate insurance claim pending through management...
Certainly better than 2.8 stars. Reliable network, nice tv, easy access, comfy bed. I was afraid that the previous visitor's rotting food was going to assault my beer but nothing came of it. While I was outside waiting for my ride for 30 minutes I realized there were no benches.
Business response:
Thank you for taking the time to write a review. It is great to see you enjoyed your stay at our hotel while taking note of the amenities provided. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
It's an okay hotel We just needed a place to stay the night. It's a clean hotel, receptionist was super friendly, facilities are a little dated but all functional and clean. They have grab and go breakfast (coffee/tea, granola bars, muffins, instant oats)
satisfied the non smoking room we booked was great. full size fridge, stove top, sink,huge bathroom. my only complaint is the pillows are not those fluffy hotel pillows I am used to and the comforter and sheets were scratchy and not that luxury soft. very cozy away from the road. a nice hotel to stay and relax for a few days. and for a good price! this was my second time booking here and I'm not disappointed.
Business response:
Thank you for taking the time to write a review. I am glad to see you were pleased with your accommodations and the amenities provided including the fully equipped kitchen. Because of your review, our staff will be informed to make sure pillows and sheets are just right for guests. Overall, I'm glad your stay was great for price you paid. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.