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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very pleasant and accomodating. What I didn't like a lot was the sofa bed. I have slept in lots of hotel sofa beds and this one was the worst. Also, the plates were not in the rrom so they could be provided clean and sanitized but when I went to get our set and opened it in the room, some of the plates were dirty like the dishwasher didn’t fully clean them.
Business response:
Dear Merianne, thank you for choosing us. We are glad you had a pleasant stay and were pleased with our warm reception. However, few inconveniences disturbed from being a perfect one. Please accept our apologies for the problems you experienced with the sofa bed in your suite; we have shared your comments with the concerned team and will resolve the issue immediately. Also, we are sorry for the cleanliness issue with the dishes you received. We will instruct our front desk team to recheck before providing them to the guest, ... read more
The front desk clerk was very friendly and check in was a breeze. Great location right off the highway. Clean room and it even has a dishwasher!
NO room Service. No exra towels. Cheap hotel.
Business response:
Dear Kevin, thank you for choosing Extended Stay America for your recent visit. It is glad to know your stay was enjoyable. Also, we are grateful for your comments, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely, Hotel Management
Its has good accessibility on main st. It is open u can easily enter.
Business response:
Dear Hannington, thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We are happy that our location was perfect for your needs. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Staff availability could be more present. There should be dishware, utensils, and etc I’m rooms If there are “full kitchens”. Walkie-talkies to contact missing staff should actually work!
Business response:
Dear Samuel, we are pleased to see you enjoyed your overall stay with us. We certainly regret any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. Also, we have noted your other concerns and have shared them with our team for improvement. We hope to welcome you back soon for a flawless stay.Sincerely,Hotel Management
Great room
The place smells like smoke. Front desk staff was not present...at one point there was a walkie talkie on the counter with a handwritten note giving directions on how to work it to call staff. Lots of shady characters both in the building and around the property. We were worried about leaving our stuff in our room when we left for a couple hours. Luckily everything was okay. We were unable to identify staff..no name tags or uniforms or anything. One guy we talked to for a few minutes, and then at the end he says well let me ... read more
Business response:
Dear Jessica, thank you for choosing us. We apologize for all the issues you experienced while staying with us. Our staff works hard to provide a clean and comfortable environment; therefore, we regret that the smoke issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve better. Your feedback is appreciated and we will use them to improve our future guest's experience. We hope, considering our convenient location, you will give us the opportunity to restore your confidence... read more
It was a good trip
Business response:
Dear Robin, thank you for your delightful review of our hotel. Your kind remarks are greatly appreciated. Thank you for choosing Extended Stay America, and we hope you are already planning another trip our way. Sincerely Hotel Management
Arrived and there was no one at the front desk. We had to wait about 20 mins
Business response:
Dear Guest, first impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory on your next visit.! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 4.1 star rating with 980 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.