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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is fine and they provide you with things that you need such as microwave, refrigerator, stove, iron, etc.
Business response:
Thank you for the review of your stay at Extended Stay America. We are glad you loved our kitchen amenities and had a great stay. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the area. Sincerely, Hotel Management
front desk was very understanding and helpful when i locked myself out of my room
Business response:
Sam, thank you for choosing Extended Stay America! We love sharing beautiful comments such as yours about our front desk associate's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management
Good location and easy access. The room needs upgrades as it looks old and with a lot of patches in the ceiling.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and that our location was perfect for your needs. However, we are sorry your suite fell short of expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again. Sincerely, Hotel Management
Breakfast is grab and go not continental, the water on the shower didn't go down
Business response:
Thank you for your review. Although from your rating, it seems you enjoyed your overall stay with us. However, we are sorry the grab-and-go breakfast offerings were not to your liking and regret the inconvenience it caused. Your concerns regarding the shower have been shared with the maintenance team to fix it immediately. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
The room was spacious, and the appliances were convenient. Would definitely recommend.
Business response:
Melany, it's great to hear you enjoyed your clean and spacious suite! Our housekeeping and engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for recommending, and we look forward to having you back at Extended Stay America. Sincerely, Hotel Management
The receptionist was very courteous. She made the check-in process very short and pleasing. I was very disapointed with the WI-Fi service. I was promised a free WI-FI service and I ended up paying an extra $5.99 for WI-Fi service.Did I miss something ? Free means free. In the future,please let customers know the fees up front. It was a trick. Extended Stay will give you access to WI-Fi but it is a limited access.Beware. This is not the way to do business.Not ok.
Business response:
Rony, thank you for being our guest. We are glad you liked our front desk associate and that you had an overall pleasant stay, but we are sorry for the inconvenience you had. Kindly note, we do offer complimentary wifi, but we also provide high-speed internet at a minimal fee of $5. We regret not informing you about the price charged for the upgraded service at check-in. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
The staff were not very welcoming both in person and on the phone. The room did not seem maintained. The remote was wrapped in tape, and the furniture was noticeably worn and damaged. The room did not have sheets for the pull out couch as I was told. The continental breakfast was nothing more than prepackaged muffins. This room worked for the one single night I needed a quick place for my dad and I to stay but had I needed an "extended stay" I would have looked elsewhere.
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the poor service you received from our associates. Please be assured that we have discussed your concerns with our team to be more diligent with the efforts moving forward. We're also sorry for the poor condition of your room. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.