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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like everything about this place and friendly people
Business response:
Wow - we appreciate your five-star review of the Extended Stay America. Your feedback is the best performance measure we have, so thank you for taking the time to post your review. We are pleased that you enjoyed your stay with us and look forward to your next visit! Sincerely, Hotel Management
Good location - concerning odor We stayed due to an unexpected overnight and selected based on location. Location was good for our purposes, staff we dealt were very pleasant although seemed very harried. Room was very shop-worn and dated, although had a very good layout. The room and hallways appeared to be clean but both had a very sickly sweet odor that was overpowering and concerning - it seemed like it was being used to mask something. This was our first visit to an Extended Stay property and because of the odor will mo... read more
Business response:
Carolyn, thank you for choosing to stay with us. We're glad to know our location was ideal for you and that you were pleased with the service provided by our associates. However, we're sorry for the odor you experienced in the room and hallways. We have shared your feedback with our housekeeping team to review and action. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room had nailpolish on bathroom floor, water pressure was terrible and bathroom door wouldn't stay shut. Upon check in lady seemed like she was being bothered, and no one available upon checkout.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the maintenance issues you experienced and for the poor service you received at the time check-out. Your concerns have been shared with the respective teams to ensure we are more diligent moving ahead. We appreciate your and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The bed seemed worn and uncomfortable, but was clean.
Business response:
Thank you for being our guest at Extended Stay America. We're glad you had a pleasant time with us, but we're sorry that you found the beds uncomfortable. Please know our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Nice staff and location. This property is ok. The staff is good, but especially Jimmy (Jay). He goes out of his way to help. The real drawback is some of the people that stay there. Some appear to receive state housing assistance and have some spooky behavior. Other than that, good location and comfortable.
Business response:
Mark, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with Jimmy for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,696 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.