Extended Stay America - Boston - Woburn

Business response:

Thank you for the kind review. We work hard to deliver excellent hospitality, so we appreciate you highlighting all the positive aspects of your stay. We're glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit! Thank you once more for being our guest at Extended Stay America, and we hope that you will stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for taking time to review your stay. We apologize for the unprofessional encounter at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. Our number one priority is to make sure you receive outstanding service, so we apologize for falling short during your visit. We hope we were able to redeem ourselves with the other aspects of your stay. We appreciate your business and hope to have the opportunity to make it up to you. Sincerely, Hotel Management