This profile has been claimed by the business owner or representative.
Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes from Dulles International Airport IAD. Enjoy spacious guest suites with fully-equipped kitchens, and complimentary internet access. Stay fit while staying in our Chantilly Suites hotel with a 24-hour fitness center featuring new equipment, and jogging trail.Extended Stay America - Chantilly - Dulles is located just one mile from the Dulles Expo Center in Chantilly, Virginia, and ten minutes ... read more
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely friendly staff. Very helpful during check-in and stay. Would definitely recommend.
Business response:
Dear Katherine, it's lovely to read the review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. We shared your comments with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management
They don’t provide shampoo or lotion when you go there carry your own. Only hand soap and very low lights like dark rooms.
Business response:
Dear Jigna, thank you for staying with us. Since our suites are designed for guests staying multiple nights and desiring home-like living, they often bring their bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Adequate but not special. A decent bargain price wise.
Business response:
Dear Matthew, thank you for evaluating your stay and finding us of a good value. On the other hand, your review indicates that we may have room for improvement, and we assure you we will. We hope you will give us a chance to redeem ourselves the next time you come this way. Sincerely, Hotel Management
There were mismatched dirty socks under 1 bed and some discarded/broken toys under the other. The grab and go breakfast was a joke. There wasn’t any fruit or yogurt (also no milk or juice) seen at most places. Just packets of oatmeal, granola bar or a muffin with a thermos of coffee. Probably should not market free breakfast. There was a constant aroma of marijuana inside and out of the building as well.
Business response:
Jessica, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Also, we are sorry for the disappointment you had with our grab-and-go bre... read more
Great Place. The best on I’ve ever seen or stayed in. I will be staying again in this area
Business response:
Denise, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Sincerely, Hotel Management
Pathetic breakfast Room was okay. Minimal lobby. Breakfast was pathetic. No juice almost nothing but shrink wrap muffin. No fruit no pastries. Covid should no longer be excuse.
Business response:
Marek, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. We are grateful for your patience, and please consider staying with us again. Sincerely, Hotel Management
The beds were not comfortable and walls were very thin which made it hsrd to sleep. Staff was great. Cleanliness, the look of theboutside and inside wrre pretty. Close to a lot of things
Business response:
Chasity, thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable and the noise issue you outlined. Please know for future visits, our front desk is always available and happy to make you as comfortable as possible. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 4.3 star rating with 843 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.