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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room with inadequate supplies. Keys didn't work initially, microwave didn't work at all (no power), bathtub faucet ran all the time, no dishes or cutlery or dish soap in the room, no linens or pillows for the hide-a-bed, only 2 towels for a 2 bedroom suite, and no one answered the phone to request any. The room itself was great, but obviously lacking in supplies!
Business response:
Dear JILL, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
It’s an older property and kind of run down. But it was perfect for our one night stay and a great price.
Business response:
Dear Sophie, our gratitude for taking the time to review your stay at Extended Stay America. We work hard to ensure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. Thank you again for taking the time to share your sincere observations, and we hope to have the oppor... read more
Nice hotel - good stay This was just a 1 night stay, but was a pleasant hotel with a comfortable bed. Breakfast was a "On the Go", so just granola bars, packaged pastries and oatmeal packets with a cup : ( The room was very nice and spacious with a kitchette, but no dishes or utensils; maybe there is a general place to check some out, but we didn't need any. We would stay here again but have two considerations: 1. TV was in a VERY awkward place next to the bed. It would be much better mounted on the wall or on the other side... read more
Business response:
Dear Pamela, at Extended Stay America, we are delighted to know you had a pleasant stay. Our goal is to provide every guest with an exceptional stay. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again. Sincerely, Hotel Management
They were excellent. Everything I needed was provided. Plus the room was beautiful. I would definitely stay there again.
Noisy in hallways at night! ressidents did not respect others quiet times!
Business response:
Dear Larry, thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We hope you will give us another chance to show you the hospitality you deserve on your next visit. Sincerely, Hotel Management
Goed met een minpuntje Het was een keurig en fijn hotel,het kleine minpuntje is toch wel dat er ondanks de toch stevige prijs niet tot nauwelijks een ontbijt te krijgen is,een bakkie koffie en wat mueslierepen,beetje teleurstellend
Extremely friendly staff. Very helpful during check-in and stay. Would definitely recommend.
Business response:
Dear Katherine, it's lovely to read the review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. We shared your comments with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,336 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.