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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Front desk was helpful and friendly and fast but room was below par...trash cans were not empty..musty smell in room and beds were full size not queen size and there was no shampoo or conditioner or soap
Business response:
Sandy, thank you for taking the time to share your feedback. We are gkad you were pleased with the service our front desk associate delivered and that you had a pleasant stay overall. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and takes steps to ensure we are more diligent going forward. We also want to share with you that since our suites are designed for guests staying multiple nights and desiring home-li... read more
Very pleasant Very impressed! Will be staying there again.
Business response:
Patsy, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and relaxing atmosphere for all of our guests; therefore, we love that you had a great time here. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more. Sincerely, Hotel Management
Someone left a urine sample bottle with a name on it , latex gloves and a bio hazard bag in the drawer, which we found upon arrival. I found this rather disturbing! No one was working at the desk check in , I stood there waiting for over 10 minutes. The only reason I stayed is because all of the other hotels were booked and this was close to downtown Charleston.
Business response:
Raymond, thank you for your feedback. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this does not repeat. We are also sorry for the concern you encountered at the time of check-in. We hope you will give us another opportun... read more
Great location. It was nice to be able to go out for a nice walk along the river in the morning. The room itself was good enough - large and clean with a comfortable bed - nothing special. The one disappointing thing was the breakfast. I expected more than oatmeal packets and granola bars.
We loved the location of this hotel. We were easily able to walk to Cooper River and Patriots Point. Sullivans Island was ~15 minutes away and downtown was ~15 minutes. The room itself was okay. It was quiet and clean. Dishes were not provided until requested and, even then, the set was very basic. Room service only occurred if your booking was longer than a week—our’s was 5 nights so we didn’t get any cleanings at all. The hallway had a distinct fishy odor that never went away when we were there and the “breakfast” was chea... read more
Business response:
Gwendolyn, thank you for your candid review. We are glad our location worked well for you and that you were pleased with our well-kept accommodations. However, we regret not meeting some of your expectations and apologize for the inconvenience you experienced. We will address your feedback appropriately and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The bed was supposed to be queen sized but it was smaller. The bed was hard and so were the pillows. They had no computer or printer for guest to print out a boarding pass. Had to go to the library in Charleston for this. Also we’re supposed to have a breakfast. Only had a coffee bar.Anytime I ask the desk for something, the response was we don’t have that here.
Business response:
Gary, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Good place to stay for cheap!!
Business response:
Anish, thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,489 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.