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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay only if you really need a kitchenette The pro was the room cleanliness and convenience of having a kitchenette. Though the room smelled really musty. The negatives were how unhelpful the staff was. While booking, several months in advance, I asked for a room close to the lobby or at least the elevator, since we have an infant. The note was on the printout I received when I got there, however, we were given a room on the top floor and furthest from the elevator. It seemed that they did not even pay attention to my note.... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were unable to provide you with a room close to the elevator or close to the lobby. There are times when that is impossible because guest are already in those rooms and we can only choose from rooms that had checked out on the day of your arrival. I also want to let you know that we do offer a grab-and-go breakfast in the morning and not a full breakfast. I am sorry if our staff did not explain this to you, and if the... read more
The bed was hard and uncomfortable. The I like to have coffee in my room. The room was very quiet.
Commend the staff It seems to be an older hotel so you can't expect anything 'high end.' But our room was nice, quiet and no complaints there at all. They only serve coffee and some packaged muffins, oatmeal or granola bars - so if you are a breakfast person you will need to go out. The price was very fair for location and room. But the one thing that was amazing and outstanding was the customer service. Everyone from the young lady at the front desk to the house keeping staff were extremely friendly. I personally thanked th... read more
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. Your comments about how helpful our staff was is much appreciated. They will be informed to keep up the great work. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Sauber, nett, praktisch Das hotel ist sauber, gutes preis leistungsverhältnis und gute lage wenn man das wassertaxi nach charleston nimmt
The bed was a rock. If you're comfortable sleeping on the floor, this is definitely the place for you.
Business response:
The staff and I read your comments about your stay with us. Please accept my apology that your bed was not to your liking. Our staff will be addressed on double checking mattresses. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
No pool to relax. No house keeping during stay. Had to use wet towels. Free Wifi is slow to be usable.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our housekeeping policy wasn't explained to you at checkin. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
Front desk assistance was rude, I arrive 3am from work and she had a bad attitude.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that the front desk assistance was rude. As this hotel’s manager, I can assure you that I have spoken with our staff to ensure your experience is not repeated. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,250 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.