Extended Stay America - Charleston - Northwoods Blvd.

Business response:

Thank you for your kind review. We are so happy that you enjoyed your stay at Extended Stay America. It is our goal to deliver a great value at a fair price, and we liked reading that we have accomplished just that. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Milli, thank you for staying with us and for sharing your wonderful feedback. We are thrilled to read you were impressed with the facilities we offer and that you had an enjoyable stay. Thanks for recommending Extended Stay America, and we would love to host you again soon when in the area. Sincerely, Hotel Management 

Business response:

Waleska, thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jazz, thank you for being our guest at Extended Stay America. We are thrilled to read you were overwhelmed with your clean and spacious room and that our staff met and exceeded all of your expectations. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Carlee, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not living up to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Donna, thank you for taking the time to post your review. We are happy to know you were pleased with our location and had an overall comfortable time with us. However, we are sorry for the inconvenience caused due to lack of amenities and have shared the same with the Front Desk team in an effort to be more diligent going ahead. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management