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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic . No coffee maker or hair dryer in room. Heat didn't work, had to switch rooms. "Breakfast included" is a joke. Granola bars and cheap muffins.
Business response:
Dear Barbara, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
N/a
Room was satisfactory Staff was friendly and helpful. Our toilet kept clogging and they gave us a plunger. Also, we expected a free breakfast, but only coffee, muffins and granola bars were offered.
Business response:
Thank you for being our guest and for taking time to review your experience. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. However, we are sorry that grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our breakfast menu. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Liked the location.
Business response:
Jacqueline, thank you for being a guest at Extended Stay America. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our convenient location. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management
Room was Dirty hairs from the last person or before them who know how far back this go’s dirt around furture,look like nails …. Not a very clean place!! Shower was dirty.,.
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 4.5 star rating with 1,150 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.