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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok stay It was ik, the guest service was not to firendly. We read im the key card that we could call down and guest service qiuld bring us our dishes. We were told they don't do that. We went down and got our sishes and we only had one pot, no utensils, and was told they did not jave enough.
Business response:
Elizabeth, thank you for your feedback. We regret your disappointment with some of our amenities not being available due to the current circumstances and for the service issues you encountered. Your feedback has been shared with them to make sure we are diligent in our efforts moving forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Bernadette, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nothing the extended stay on tyvola is horrible seen to much n parking lot and on inside
Business response:
Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again that you will choose to stay with us, it will be our pleasure hosting you. Sincerely, Hotel Management
Covid Traveling I was hesitant to travel during Covid times and I was greeted by staff not wearing a mask and felt it wasn’t very clean. I wiped down everything myself and removed hair that was sitting in the bath tub before even thinking about touching and using the other bathroom areas. The floor also needed sweeping. If this is the level of cleanliness I could see, I couldn’t imagine what level had been skipped that I couldn’t see. This experience makes me realize I will not be traveling more before there is a vaccine if ... read more
Business response:
Thank you for being our guest. We not only apologize for one of our associates not wearing a mask but also for the cleanliness issue you encountered in your stay. Our guests' well-being has been and continues to be an integral part of our safety policies and procedures, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. It is never our intention to cause any discomfort, and we hope to host you in the fut... read more
Bad customer service Customer service was terrible rude employees
Business response:
We apologize for the behavior of our associates and thank you for informing us about it. We assure you that your comments will be discussed with them, and they will be reminded of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Belinda, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Business response:
Phebe, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Friendly clean conveniently located I will stay again
Business response:
Janice, we appreciate you taking the time to post your review. It is delightful to read you enjoyed our convenient location as well as well-kept property and friendly service. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 4.5 star rating with 1,150 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.