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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would like to be on the top floor next time…whoever was over top of me sounded like they had 10 kids up there…could barely sleep
Business response:
Dear Dominick, Thank you for selecting us. It is glad you had a pleasant stay. However, we hope you will accept our apologies for the noise disturbances you experienced from the top floor. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Nice hotel, nice stay but... We checked into two rooms. Both rooms were nice, orderly, and clean. Room had a full refrigerator, stove that actually works, and some plates and utensils. We had a nice stay but the only thing that was wrong was the presence of roaches in my daughter's room. That ruined her stay unfortunately because she found one in the bed. Other than that, the hotel was nice and quiet. I would take a chance and stay again.
Business response:
Dear Daryle, Thank you for staying with us. Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you again for including us in your travel plans. We will be pleased to welcome you back anytime you visit our area. Sincerely,Hotel Managemen... read more
Good hotel but.... I bought two rooms. Check in was quick. Lots of parking. The room had a full stove, refrigerator, and everything a hotel offers. Beds were comfortable. My room and the room my daughter stayed in was clean except my daughter's room had roaches. There was even a roach in the bed. Other than the roaches in my daughter's room it was a nice stay. I would consider staying again. I stayed only for one day. Get rid of the roaches and you have a winner here.
Everything was great!!!
Decent stay I have no complaints outside of folks wanting to smoke when they weren't supposed to. This location was nearby a lot of restaurants, gas stations, movie theater, grocery stores, etc. I liked the kitchen features and full refrigerator, the ability to open the windows a little. I had to request items for the kitchen but they had everything I needed. The front desk staff was cordial and I'd return again.
Business response:
Dear Guest, Thank you for your positive feedback on your recent hotel stay at Extended Stay America. We are pleased to have a convenient location near restaurants, gas stations, and more. We're glad you enjoyed the kitchen features and our friendly front desk staff. We look forward to welcoming you back soon and improving your future stays if needed.Sincerely,Hotel Management
Not what i expected. Had a full kitchen no dishes. Never have i stayed in a place with a kitchen without supplies. Also it did not have a couch. It was clean. The bed squeak thought it waa gonna break. Hotel smelled nice and clean rooms are always a plus.
Business response:
Dear SCHALEEN, Thank you for choosing our hotel and taking the time to share your review. We appreciate you pointing out specific items you loved and areas where we can improve. Please know that we have shared your concerns with the appropriate individuals, and we are diligently working to determine where we went wrong and how we can enhance our service to our guests. We are sorry to learn that your stay did not meet all of your expectations. Still, we remain hopeful for another opportunity to welcome you back for the flawle... read more
Basic . No coffee maker or hair dryer in room. Heat didn't work, had to switch rooms. "Breakfast included" is a joke. Granola bars and cheap muffins.
Business response:
Dear Barbara, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.