Extended Stay America - Chesapeake - Crossways Blvd.

Business response:

Sandra, thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to your next stay with us. Sincerely, Hotel Management 

Business response:

Nancy, thank you for choosing us! We love sharing comments such as yours about our Front Desk Team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the smoke smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your disappointment with our kitchenware policy. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management 

Business response:

We are incredibly pleased you enjoyed your stay at Extended Stay America, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality! Thank you for being our guest. We hope to be your first choice every time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for selecting our hotel and sharing your evaluation. We apologize for the disappointment you had with the overall size of your suite and the cleanliness issue you encountered. We will share your comments on the carpet with our housekeeping associates for their review and action. We hope you will allow us an opportunity to host you again. Sincerely, Hotel Management 

Business response:

Linda, thank you for evaluating your stay with us. We regret the disappointing experience you had and are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management