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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel could use a remodel. Room was ok. Bathroom very small. Free breakfast-Is take to your rooms- coffee weak, not much of selection. Hallways and elevator reek of marijuana and cigarettes. Carpet very warn.
Business response:
Danny, thank you for selecting our hotel and being our guest. Although you were satisfied with your well-appointed suite, we regret being unable to meet all of your expectations for an enjoyable time. We are sorry to read your specific comments about the issue in the hallways and the elevator. We do not tolerate the violation of the no-smoking policy, and we will address it right away. Additionally, we have noted your feedback about the remodeling and our grab-and-go breakfast as it helps us enhance our guest experience. We ... read more
Teresa was friendly & wonderful. The hotel was clean and inviting. My room was just perfect! I slept like a baby! Thank you 🙌
Business response:
Aaron, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team especially Teresa to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was not a breakfast bar at all. The room smelled nasty.
Business response:
Rene, thank you for sharing your feedback. Please accept our apologies for the concerns you experienced in your room. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. We are also sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. Thank you again for being our guest, and we invite you to come back and stay with us the next time you are in this area. Sincerely, Hotel Management
Good
I had to wait for someone to attend me when I arrived and the same thing happened when I left, it would be nice if there was always someone in the waiting room
Business response:
Alex, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable. That said, we are sorry for the inconvenience you experienced with our front desk service. We have shared your comment with them to make sure we provide excellent guest service. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.