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Extended Stay America - Chicago - Itasca
- Hotels
- Itasca, IL
About this business
Extended Stay America Chicago Itasca is located at 1181 N Rohlwing Rd, Itasca, IL. This business specializes in Hotels & Motels.
Location details
1181 N. Rohlwing Rd., Itasca, IL, 60143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel. Amenities are reasonable for the price. Close to freeway. 24 hour walmart within 4 miles. Wendy's next door.
Good room --bad service! It was not great. The staff is rude. Especially John and Val. Not pleasant and the manager Angelica doesn't respond to your emails. Horrible customer service. They have a bunch of people hanging out on the side smoking pot and drinking and some of the staff members smoke right out front of the entrance.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It is disappointing to read you did not receive adequate customer service while staying with us. This is unacceptable and will be addressed so guests will be receiving excellent service. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Everything - the staff, the room, etc - exceeded my expectations
price was right Convenient to shopping and restaurants. A bargain and newly renovated.
Business response:
Thank you for taking the time to share I am pleased to read you valued our convenient location and our affordable rates for accommodations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The ventilation in the room was very poor. No fan in the restroom
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that the ventilation system was not working properly. In response to your feedback, I am working with our maintenance team and checking all guest room ventilation units to ensure any deficiencies are repaired. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town."
Hotel was well located for my travels that night. Everything went smooth with the exception of not having any coffee available when we left.
Business response:
Your feedback is important. Thank you for sharing. It is good to know you valued our convenient location and had a good experience staying at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Chicago - Itasca
How is Extended Stay America - Chicago - Itasca rated?
Extended Stay America - Chicago - Itasca has a 4.3 star rating with 1,264 reviews.
When is Extended Stay America - Chicago - Itasca open?
Extended Stay America - Chicago - Itasca is open now. It will close tomorrow at 12:00 a.m.